Terns & Conditions of Sale
Terms & Conditions of Sale
Devï Studios SARL
https://devi-clothing.com
Last updated: May 2026
1. Scope
These Terms and Conditions of Sale ('Terms') apply to all purchases made through the website devi-clothing.com, operated by Devï Studios SARL. Placing an order implies full and unconditional acceptance of these Terms.
2. Products
Our products are artisanal, upcycled, handmade fashion and decoration items — unique or produced in very limited quantities. The essential characteristics of each product are described on its product page.
Due to the handmade and unique nature of our items, slight variations in colour or size may occur. These variations do not constitute a defect.
3. Prices
All prices are displayed in euros (€), inclusive of all taxes (VAT included), excluding shipping costs.
VAT: Sales are subject to Luxembourg VAT (No. LU32917250). For EU customers outside Luxembourg, the applicable VAT rate may vary under OSS rules.
Devï Studios SARL reserves the right to change prices at any time. Products are billed at the price in effect at the time the order is confirmed.
4. Ordering
To place an order, the customer selects the desired items, validates the cart, enters their delivery details and completes payment. The order is definitively confirmed once payment is received.
A confirmation email summarising the order will be sent to the email address provided at checkout.
5. Payment
Accepted payment methods: Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, Bancontact, iDEAL, Maestro, Shop Pay, Union Pay.
All transactions are secured through Shopify Payments and partner payment providers. Devï Studios SARL does not store customers' banking details.
6. Delivery
Devï delivers throughout Europe. Delivery times and costs are displayed during the checkout process.
In the event of a delivery delay not attributable to Devï Studios SARL, the company cannot be held liable. The customer will be informed as soon as possible.
7. Right of Withdrawal & Returns
In accordance with EU Directive 2011/83/EU, customers have 30 calendar days from receipt of their order to exercise their right of withdrawal, without giving any reason.
Return procedure
Notify your intention to return by email to contact@devi-clothing.com within the 30-day period.
Return the item in its original condition — unworn, unwashed, with all original tags attached.
Return shipping costs are the customer's sole responsibility. Devï does not cover return postage.
Refund policy
Devï does not issue monetary refunds. Upon acceptance of a valid return, the customer will receive:
A store credit (voucher) valid on devi-clothing.com, OR
An exchange for another item of equivalent value (subject to availability).
Exception: the right of withdrawal does not apply to personalised or custom-made items.
8. Legal Guarantees
In accordance with European legislation, Devï Studios SARL provides the following legal guarantees:
Conformity guarantee (Directive 2019/771/EU): 2 years from delivery
Guarantee against hidden defects
9. Customer Service
Email: contact@devi-clothing.com
Instagram: @devi.clothes
10. Applicable Law & Disputes
These Terms are governed by Luxembourg law.
In the event of a dispute, an amicable resolution will be sought first. Failing that, the Luxembourg courts shall have jurisdiction.
In accordance with Regulation (EU) No 524/2013, you may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
