Return & Exchange Policy

Return & Exchange Policy
Devï Studios SARL
https://devi-clothing.com
Last updated: May 2026

Our Commitment
At Devï, every item is unique, artisanal and made with care. We want you to love your purchase. If you are not completely satisfied, here is how our return policy works.

1. Return Window
You have 30 calendar days from the date you receive your order to notify us of a return.

2. Return Conditions
To be accepted, returned items must:
Be in their original condition: unworn, unwashed and unaltered
Have all original tags still attached
Be carefully packaged to avoid damage during transit

3. How to Initiate a Return
Step 1: Send an email to contact@devi-clothing.com with your order number and the reason for the return.
Step 2: Wait for our confirmation and shipping instructions.
Step 3: Send the item at your own expense to the address provided in our reply.

4. Return Shipping Costs
All return shipping costs are the customer's sole responsibility. Devï does not reimburse return postage.
We recommend using a tracked shipping service to avoid any loss.

5. Resolution — No Cash Refunds
Devï does not issue monetary refunds. Upon acceptance of a valid return, you may choose between:
A store credit (voucher) equal to the value of the returned item, valid on devi-clothing.com
An exchange for another item of equivalent value (subject to availability)
Your voucher or exchange will be processed within 5 to 10 business days after we receive and inspect the returned item.

6. Non-Returnable Items
Personalised or custom-made items
Items that have been worn, washed or damaged by the customer
Sale or discounted items (unless there is a manufacturing defect)

7. Defective or Incorrect Items
If you receive a defective item or an item that does not match your order, please contact us immediately at contact@devi-clothing.com with photographs. In this case, return shipping costs will be covered by Devï.